www.Frostart.net offers the following shipping services UPS
Fedex
USPS Priority Mail
Regular shipments will be shipped UPS Ground unless otherwise requested. Oversized items not serviced by UPS will be shipped via trucking services.
Shipping and handling charges will be billed based on the actual weight or dimensional weight, whichever is higher of each box used for packing. COD charges will apply for COD shipments. Frost Art Giftware and Collectibles will try to provide the lowest possible shipping method for its customers.
RETURN POLICY
No exchanges or returns will be made unless item was received damaged, defective or incorrect due to our error. No returns will be accepted without prior authorization from Frost Art Giftware and Collectibles. We cannot accept returns for the following items:
- Any item with no original box.
- Any item that has been used.
Merchandise returns for reasons other than our error are subject to a 20% handling charge.
Frost Art Giftware and Collectibles will only give credit for merchandise received based on original claim called into office.
DAMAGED & SHORTAGE CLAIMS
Frost Art Giftware and Collectibles will ensure the best quality of products is shipped to our customers. All orders are scanned and checked to make sure orders are fulfilled correctly. Please inspect all merchandise carefully for any damages or defects upon receipt of item. Any damages or defective products should be reported to Frost Art Giftware and Collectibles within 15 days upon receipt of order. Failure to do so within the time specified may result in forfeiture of credit for damaged/defective items. Incorrect items will only be refunded if it is due to our error.
